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Welcome to RAISAVANESSA
In this section you can find detailed information on our online policies and procedures.
You can also use this area to follow your order and track returns. If you prefer to speak with one of our Client Advisors, feel free to contact us.
According to your preference, you can either pay with your credit card via Iyzico or call us at +902122650011 to complete the transaction manually.
It takes 2-3 weeks depending on the product since all of our pieces are handmade and has delicate craftsmanship.
Within 14 day, you may return the products that you have purchased if they have not been used and have not lost their commercial properties. The labels and logos of the products have to be undamaged; all accessories (buckle, belt, ribbon, etc.) of the product must be returned together with the product. Return fees are covered by the customer.
The return payment will be refunded within 3 weeks.