RAISAVANESSA

RETURNS

Since our company adopts unconditional customer satisfaction, every product you receive is under the guarantee of our company. Our company is obliged to comply with the Consumer Rights Law. We continue to fulfill this obligation.

 

Do open and check the packages that you think may be damaged during the shipment in the presence of the company representative. Should there be any damage to the product, do not accept the delivery of the product by attaching a report of damage to the carrier company. Please note that after the delivery of the product, you accept that the cargo company has fulfilled its duties. Return of used and damaged products are not accepted. The customer is obliged to return the product to the condition it was delivered to, and to compensate for the loss of the commercial value of the product due to use.

 

Cancellation Return and Exchange Conditions

  1. Exchange Conditions;

Since all products subject to sale are prepared in line with the wishes or personal needs of the consumer, the Buyer is not entitled to exchange these products within this framework.

Due to the special production of the products, every online purchase requiresthe buyer to specify their size. For unspecified orders, they are produced and sent according to the size they have already accepted and ordered on the internet. Refunds / exchanges of products shipped within this framework are not accepted due to ‘body incompatibility’.

Return and exchange of damaged products and its original packing are not accepted.

 

Exchange without the original issued invoice is not accepted.

  1. Return Policy

Damaged or defective products at the time of delivery of order can be returned by filling out the return and exchange form. Returns are made through the E-commerce department.

There is no refund for products that have been modified, tailored in any way. The right to return damaged or defective products opened and controlled during the cargo company delivery is reserved.

Our company does not cover the cost of cargo due to this process.

 

Refund of product without the original issued invoice is not accepted.

  1. Refund Procedure on Request for Return

The products that you want to return will be refunded to your credit card within 7 working days from the date of receipt of the products in accordance with the conditions of return and you will be notified of the Provision Code by mail. The refund is to be reflected in your statement within the framework of your agreement with the bank. You can contact your bank with your provision code for refunds that are not reflected on your statement.

The taxes and expenses paid at customs (customs duty, value added tax, excise and compensatory taxes etc.) arising from the delivery of the service delivery are entirely the responsibility of the buyer and are not included in the issue of refund. The customer proceeds with this acceptance.

 

  1. Return Address Information Principles

Return Information: Once the return process is completed, you will be notified by an e-mail. The Return Address is our contact address.

For more information about product cancellation and return transactions, contact our Customer Hotline from 09:00 to 18:00 during weekdays.

Support: You can send an online message by selecting the related department from the Contact section or you receive information about your order by dialing our contact phone number and share your opinions and suggestions.

 

Refund of product without the original issued invoice is not accepted.

You are kindly requested to send back the products along with the original

invoice.

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